pk375 Privacy Policy

1. About This Policy

This Privacy Policy ("Policy") is issued by pk375 ("pk375", "we", "us", "our") and applies to all personal data processed in connection with your use of the pk375 website, mobile interface, gaming products, and customer support services (collectively, the "Platform"). It should be read alongside the pk375 Terms & Conditions, which also govern your use of the Platform.

pk375 acts as the data controller in respect of personal data collected and processed through the Platform. We are committed to handling your data lawfully, transparently, and in a manner that respects your privacy. This Policy explains your rights and our obligations in plain terms, while maintaining the legal precision required for a document of this nature.

2. Data We Collect

pk375 collects the following categories of personal data from players and platform visitors:

pk375 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, unless voluntarily provided in the context of a responsible gaming support request (for example, information about a gambling-related health condition).

3. How We Collect Data

3.1 Data You Provide Directly

The majority of personal data pk375 processes is provided directly by you, including during:

• Account registration (mobile number, date of birth, username);
• KYC identity verification (CNIC, passport, proof of address);
• Deposit and withdrawal transactions (payment method details);
• Completion of responsible gaming questionnaires or limit-setting tools;
• Communication with pk375 customer support via email or live chat.

3.2 Data Collected Automatically

When you access the pk375 Platform, certain technical and usage data is collected automatically via server logs, cookies, and similar technologies. This includes your IP address, device and browser identifiers, session start and end times, and pages visited. This data is used for security, platform performance monitoring, and fraud prevention.

3.3 Data from Third Parties

pk375 may receive data about you from third-party payment processors (such as JazzCash, Easypaisa, and banking partners), identity verification service providers (used for KYC), and game studios (session and outcome data related to games you play on the Platform).

4. Purposes & Legal Basis for Processing

pk375 processes your personal data for the following purposes and on the following legal bases:

• Account management and service delivery — processing necessary for the performance of the contract between you and pk375 (registration, deposits, withdrawals, gaming activity);
• Identity verification (KYC) — compliance with legal obligations, including anti-money laundering and age verification requirements;
• Fraud prevention and security — legitimate interests of pk375 in protecting the integrity of the Platform and its players;
• Responsible gaming — legal obligation and legitimate interests in identifying and supporting players at risk;
• Customer support — necessary for the performance of the contract and legitimate interests in resolving player queries;
• Platform analytics and improvement — legitimate interests in understanding how the Platform is used and improving the player experience;
• Marketing communications — where you have given explicit consent, pk375 may send you promotional emails or SMS messages about new games, bonuses, or offers. You may withdraw this consent at any time via account settings or by contacting support.

5. Data Sharing

pk375 shares personal data only where necessary and with appropriate safeguards in place. Categories of recipients include:

• Payment processors — JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa, Mastercard, and USDT processing partners, for the purpose of facilitating deposits and withdrawals;
• Identity verification providers — third-party KYC and AML compliance partners engaged to verify player identity documents;
• Game studios and platform providers — providers of casino games and sportsbook technology integrated into the pk375 Platform, who receive session and gameplay data to operate their products;
• IT and hosting providers — cloud infrastructure and data hosting partners who process data on behalf of pk375 under strict data processing agreements;
• Regulatory and law enforcement authorities — where pk375 is legally required to disclose data, including to financial intelligence units, anti-money laundering authorities, or law enforcement agencies in connection with an investigation.

All third-party service providers who process personal data on behalf of pk375 are contractually required to process data only for the specified purpose, maintain appropriate security standards, and comply with applicable data protection law.

6. Cookies & Tracking Technologies

The pk375 Platform uses cookies and similar tracking technologies to ensure proper functionality, improve performance, and understand how players use the Platform. The types of cookies used include:

• Strictly necessary cookies — required for login sessions, security tokens, and basic Platform functionality. These cannot be disabled without affecting your ability to use pk375;
• Performance cookies — collect anonymised data about how the Platform is used (pages visited, errors encountered) to help pk375 identify and fix issues;
• Functional cookies — remember your preferences such as language settings and responsible gaming limits you have set;
• Analytics cookies — used to understand aggregate usage patterns. Data collected is not linked to your identity.

pk375 does not use third-party advertising cookies or sell cookie data to ad networks. You can manage cookie preferences via your browser settings. Disabling strictly necessary cookies may impair your ability to log in and use pk375.

7. Data Retention

pk375 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal retention obligations. Key retention periods include:

• Account and transaction data — retained for a minimum of five (5) years from account closure, in compliance with anti-money laundering record-keeping obligations;
• KYC documents — retained for a minimum of five (5) years from the date of submission or from account closure, whichever is later;
• Customer support communications — retained for two (2) years from the date of the communication, or longer if the communication relates to a dispute or legal claim;
• Technical and usage logs — retained for up to twelve (12) months for security and fraud investigation purposes;
• Marketing consent records — retained until consent is withdrawn and for a period thereafter as required for compliance documentation.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with pk375's data destruction procedures.

8. Data Security

pk375 implements appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. Security measures include:

• SSL/TLS encryption for all data transmitted between your device and pk375 servers;
• Encryption of sensitive data at rest, including financial account identifiers and KYC document data;
• Access controls restricting staff access to personal data on a need-to-know basis;
• Two-factor authentication for platform administrative access;
• Regular security audits and penetration testing of Platform infrastructure;
• Incident response procedures for detecting, investigating, and reporting data breaches.

9. Your Rights

Depending on the laws applicable in your jurisdiction, you may have the following rights in relation to your personal data held by pk375:

• Right of access — to request a copy of the personal data pk375 holds about you;
• Right to rectification — to request correction of inaccurate or incomplete personal data;
• Right to erasure — to request deletion of your personal data, subject to legal retention obligations that may override this right;
• Right to restrict processing — to request that pk375 limits how it processes your data in certain circumstances;
• Right to data portability — to receive your data in a structured, machine-readable format where technically feasible;
• Right to object — to object to processing based on legitimate interests, including for direct marketing;
• Right to withdraw consent — where processing is based on your consent (e.g., marketing communications), to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact pk375 at [email protected]. pk375 will respond to valid requests within a reasonable period, typically within 30 days. pk375 may need to verify your identity before processing a data rights request.

10. Children's Privacy

Parents and guardians who believe a minor may have registered on pk375 should contact pk375 support immediately at [email protected].

11. International Data Transfers

pk375 may transfer personal data to servers and service providers located outside Pakistan. Where such transfers occur, pk375 ensures that appropriate safeguards are in place, including contractual protections (such as standard data protection clauses) that require the recipient to protect your data to a standard equivalent to that applied by pk375. By using the pk375 Platform, you acknowledge that your data may be transferred to and processed in other countries as part of the Platform's operation.

12. Changes to This Policy

pk375 reserves the right to amend this Privacy Policy at any time. Material changes will be communicated to registered players via email or by a prominent notice on the Platform prior to the changes taking effect. The date of the most recent revision is displayed at the top of this Policy. Continued use of pk375 following an update to this Policy constitutes acceptance of the revised terms. If you do not agree with the updated Policy, you must close your account before the effective date of the change.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pk375 handles your personal data, please contact our privacy team:

Please include your registered mobile number or account username and a clear description of your request. pk375 will verify your identity before processing data rights requests.